Refund policy

Return and Refund Policy

Effective Date: July 19, 2026

This Return and Refund Policy applies to orders placed on onamar.com.

Return Window

You may request a return within 30 days after the order is delivered.

Eligible Returns

We accept returns for damaged items, defective items, wrong items, and change-of-mind returns when the item is unused, undamaged, in resellable condition, and returned with its original packaging and included accessories.

How to Start a Return

Email support@onamar.com with your order number, the item you want to return, and the reason for the return. For damaged, defective, or wrong items, please include clear photos when possible.

Return Shipping

If the return is due to our error, such as a damaged, defective, or wrong item, we will provide return instructions and cover return shipping when a return is required. For change-of-mind returns, customers are responsible for return shipping costs.

Refunds

After we receive and inspect the returned item, approved refunds are issued to the original payment method. Banks and payment providers typically take 5-10 business days to post the refund.

Contact

Onamar
432 Crescent Drive, Ottawa, Ohio 45875, United States
Email: support@onamar.com
Phone: +1 (613) 266-9303
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET